Data Protection Statement

Introduction

We of Mythos Deco Creazioni d’Interni (hereinafter 'we' or 'our shop') attach great importance to the protection and security of your personal data. This Data Protection Statement describes how we collect, use, share and protect the personal information of our customers and website visitors, in accordance with the Federal Data Protection Act (LPD; RS 235.1), entry into force in its updated version on 1 September 2023, and with any other applicable Swiss regulations, such as the Data Protection Ordinance (OPDa; RS 235.11).

This statement applies to all interactions with our shop, including purchases made in-store, online, and communications with our customer service.

Data controller

The data controller within the meaning of the DPA is:

Mythos Deco Creazioni d’Interni

Address: Via Madonnetta 15, 6900 Lugano

E-mail for data protection issues: info@mythosdeco.ch

Phone: +41 (0)91 922 97 28

If you have any questions regarding the processing of your personal data or wish to exercise your rights, you can contact us at any time using the contact information above.

Personal data collected

In the course of our business we collect and process different types of personal data, depending on the interactions with you. The categories of personal data we may collect include:

Identification and contact data: name, surname, address, telephone number, e-mail.
Order and payment data: details of purchases made, payment method, billing and delivery address.
Browsing data: IP address, login data, data collected through cookies and similar technologies (see Section 10).
Communication data: requests sent via our contact form, e-mail or chat.
Marketing data and preferences: information on purchasing preferences, newsletters subscribed to, participation in surveys or competitions.

These data are collected in accordance with the principle of proportionality enshrined in the art. 6 LPD, i.e. we only collect the data strictly necessary for the specified purposes.

Purpose of processing

We process your personal data exclusively for legitimate purposes and in accordance with the art. 31 LPD. In particular, we use your data for the following purposes:

Order and sales management: to process and deliver your orders, manage payments and ensure after-sales service.
Provision of customer service: to respond to your requests, handle complaints or returns, and improve your experience with our shop.
Marketing and personalisation of the customer experience: to send you promotional communications (only with your consent), personalised suggestions and analyse your purchasing preferences.
Management of contractual relations: to fulfil our contractual obligations and allow you to exercise your rights.
Compliance with legal and regulatory obligations: to ensure compliance with tax, accounting and security regulations and to prevent fraud and abuse.

Legal basis for processing

Pursuant to art. 6 LPD, We only process your personal data if there is a valid legal basis, such as:

Performance of a contract: to provide you with requested products and services.
Fulfilment of legal obligations: to ensure compliance with tax and accounting regulations.
Legitimate interest: to improve our services, prevent fraud or protect our computer network.
Explicit consent: to send marketing communications or use advanced cookies (see Section 10).

Sharing of data with third parties

We do not sell or give your personal data to third parties. However, in some cases, we may share information with:

Service providers (e.g. couriers, payment processors, IT providers) who process data on our behalf and in accordance with data protection agreements.
Public authorities or other government bodies, if required by law or in the context of legal proceedings.
Marketing partners (e.g. Google, Meta) only if you have consented to the use of personalised advertising tools.

Transfer of data abroad

If your data is transferred outside Switzerland, we ensure that this is only done to countries that offer an adequate level of protection in accordance with art. 16 LPD or, alternatively, we adopt standard contractual clauses recognised by the Swiss authorities.

Data Retention

Personal data are only stored for as long as necessary to fulfil the purpose for which they were collected. For example:

Order data: kept for 10 years for tax purposes.
Marketing data: retained until consent is revoked.
Browsing data: stored for up to 12 months, unless otherwise specified in the cookie settings.

9. Your rights

In accordance with the LPD, you have the following rights:

Right of access ( 25 LPD)
Right of rectification ( 32 LPD)
Right to erasure ( 32 LPD)
Right to data portability ( 28 LPD)
Right to object to processing for marketing purposes

You can exercise your rights by writing to us at the above address.

Use of cookies and tracking technologies

Our site uses cookies to improve your experience. You can manage your preferences directly from your browser settings or via our Cookie Preference Centre. More details can be found in our Cookie Policy.

Amendments to this declaration

We reserve the right to amend this Data Protection Statement at any time by posting the updated version on our website. Newsletter subscribers will receive notification of updates.

Contacts

For any questions on data protection: Mythos Deco Creazioni d’Interni

Address: Via Madonnetta 15, 6900 Lugano

E-mail for data protection issues: info@mythosdeco.ch

Phone: +41 (0)91 922 97 28